How we collect, share and use the information that we receive about you.

Our website address is: and we are located in 156 bromptom road SW3 1HW. Registered business name as MASS-OUT , company number 14628996.

Last updated: Sunday 29th October 2023

Your data and privacy

This is the privacy policy for Mass-Out LTD, with registered address, 156 bromptom road, SW3 1HW ( Massage-outcall “us”, “we” or our” ). This privacy policy outlines how we, as the data controller, collect, use, and share information, including personal information, obtained through our website at This information is collected in the course of providing massage therapy treatments (‘Massage Treatments’) and selling related goods (‘Products’) (collectively referred to as ‘the Services’). Additionally, this policy explains the rights that you, as a user of our Services, have in controlling the use of your information. Personal information refers to any data that can directly or indirectly identify a natural person. Within this policy, we differentiate between two categories of Service users: ‘Users’, who make bookings or purchase Products on behalf of others, and ‘Therapists’, who offer the Massage Treatments on our website.”

Please read this privacy policy carefully before you start using our website.

Other Aplicable Terms

Aditionally, our website’s terms of use apply to your use of the services and are also incorporated by reference into this privacy and cookies policy.

1. Information we collect about you

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Our main objectives in gathering information are to offer our Services to our Users and Therapists, to effectively respond to their requests for assistance or information, to enhance the features and content of our Services, and to promote them on our website, app, events, newsletters, competitions, and promotions with their consent.

Relating to both users and therapists

Relating to both users and therapists.

We collect information from both users and therapists to ensure the smooth provision of our Services. This includes gathering necessary data to facilitate interactions, respond to inquiries, improve our offerings, and promote our Website.

Identity Data

Information used to identify users including first name, last name, title, date of birth, gender, log in and User and Therapist password details

Contact Data

Postcode and address, email address, telephone number and mobile number.

Financial data

Bank account details of therapists for payment purposes, and payment card details (handled by third party providers) for users` payments towards massage treatments.

Techinical Data

Internet protocol (IP) address, log in (password), browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices used by the user to access your website.

Marketing and communications data User and Therapist preferences in receiving marketing from Mass-Out ltd and any third party affiliates.

Operational data

Including interaction with the Services and transcripts from calls, messages from “live chats” with both Users and Therapists.

Location data

Data that is used to enable the Therapist to find the User in order to perform the treatmentand the User to check the arrival of the Therapist.

Aggregated Data

Data that is collected, used and shared such as statistical or demographic data for any purpose. E.g. used to analyse trends, track Users’ movements around the website and to gather information on our User base as a whole. Or, in the case of Therapists we may collect data such as number of bookings and schedule information.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

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